What do people say?
Many, many thanks for your help with the sale of my home. You went above and beyond and made things so simple. Thank you for those delicious Big Island cookies, they’re my favorite! We will be contacting you for our future real estate needs. Don’t be strangers and come visit sometime.
With Warmest Regards,
We appreciate your services on this small sale of property. And appreciate your thoughtful Big Island Candies gift! I will enjoy!
Thank you again for smooth transaction, and be safe, stay well.
Mahalo Nui loa 🌺
Thank you so much for the thoughtful gift. Shortbread is our favorite form of confection. It was a pleasure doing business with you, and may you have a safe and wonderful year.
So, Kerrie was introduced to us by our realtor after our Waikoloa purchase in the summer of 2018. Simply stated, she is the measure by which my wife and I measure all others who consider themselves property managers. She advises, anticipates, recommends maintains and cares for our real estate as though it was her own.
We have been exceptionally pleased with Kerrie, consider her a friend and she has spoiled us in terms of her professionalism and our professional expectations from any organization claiming to offer “property management” to clients. Kerrie is the epitome of customer care and satisfaction!
We have used Lava Rock property management for two of our buildings, one in Kamuela and a multi-unit in Kona for many years. We have been working with Kerrie Mattis, who has been an incredible blessing for us. Kerrie consistently goes above and beyond to provide thoughtful, detailed, professional service with such incredible kindness. It is impossible to convey what a sense of relief she provides all of us through her regular updates and consistent diligence. We absolutely appreciate everything she has done not only for regular operations but also for her invaluable assistance in coordinating extensive repairs for both properties when we needed a new roof and our lower unit in Kona flooded. Having one team, and more importantly, one person care for both properties has been wonderful. Over the years Kerrie has grown to feel more like family rather than a property manager. She brings peace of mind through her high-quality work, especially since we do not currently live on the Big Island.
Mahalo nut loa
I would like to commend Kerrie Mattis and Lava Rock Realty for their assistance in bringing our building rental accounts out of crisis three years ago. I had a terrible experience with my previous management company and Kerrie and Lava Rock Realty helped me unravel the processes and procedures to regain control of reserve accounts held by previous management and other informative strategies. I was very skeptical about property management after that, vetted them, and was encouraged by others in the community who recommended them heartily!
I would like to say that, since that time, I have received nothing but the most reliable, transparent accounting, and prompt attention to services needed by my tenants. Through Kamuela’s trials with the last few years of very inclement weather, they have prioritized the building’s needs for repair, found excellent service providers, and took care of my building and clients. I get timely accounting of maintenance expenses, invoice receipts, and they provide services required vis a vis my tax preparers’ needs.
Kerrie Mattis, the assigned property manager, has excellent communication skills, needed to balance the tenant’s concerns and my building’s interests. Kerrie keeps me informed on issues, good or bad, with the building, tenants, and even with the general community. I depend on her to go ahead to communicate support of the community and youth with the creation of student-drawn murals on our building which she brought to my attention. Kerrie’s on top of it!
I would be happy to recommend Lava Rock Realty services to anyone, assure you only the best service, and if you are lucky, to have Kerrie on your team!
I would like to send you many thanks for all you have done over the past few months. You did an excellent job from the home ready to put on the market and to the closing of escrow.
As I am in Los Angeles and had to do this via long-distance, I was a bit skeptical at the beginning but you made it easy for me.
You kept me up with all the details and making sure all the paperwork is signed and done correctly.
You have been professional, helpful, and made this the best real estate experience I have ever had. I appreciate your efforts. Thanks again for getting my sister’s estate in Waimea sold. The Job was well done!
Lava Rock Realty rock!
If you are looking for a honest/friendly/hard working Realtor-Bev is the one.
Bev would pick me up from work and drive me to different homes to peruse. Bev worked hard at finding the perfect home for me and my dog Angus. Bev made herself available 24/7 by text/email/phone. Bev was extremely knowledgeable about legalities and fine tuning contracts/revisions/negotiations-and fast! I was lucky to have her help with getting things done and fast. Bev was able to find contractors to get things done despite a holiday weekend. I would highly recommend getting Bev on your team for buying and or selling your home-if you are looking for an honest, and highly knowledgeable realtor that actually cares-then Bev is #1.
Peggy is an outstanding Real-estate agent and agency owner. I have been working with Peggy for more than ten years. We bought and sold four together and there two more that I still own. There has never been a problem!! Peggy answers all of my questions. Makes sure all the i’s are dotted and the t’s crossed. She has shown me a wide variety of properties on different Islands. All I can say is I feel blessed to have Peggy as my Real-estate agent and I wouldn’t trust any other on these islands..
Thank you Peggy for all of your help and always looking out for me..
When I first visited Hawaii around 30 years ago, I bought a travel book that said “Hawaii is an IQ test, and if you get back on the plane to go home, you fail”, and this always seemed pretty accurate to me. But sadly, I had failed this IQ test dozens of times over the years before walking into the Lava Rock Realty offices one weekend and meeting Peggy.
After discovering that Hapuna Beach was my favorite place to hang out on the island, she took me down to look at a condo on the first floor of a building in Puako…I loved it and we put an offer in but got outbid by somebody who paid cash. I was crushed.
Undaunted, Peggy offered to write letters to owners in the building, telling them she had an interested buyer. As it happened somebody responded to her letter just before I was scheduled for my next visit and I snagged a top floor unit with an incredible ocean view before it ever had a chance to go on the market.
Now thanks to Peggy and Kerrie’s efforts, my IQ has finally improved.
Lava Rock’s my world!
We have been working with Lava Rock for several months now and the experience has been stellar. We have struggled to find a management company who fits our specific needs and Lava Rock has ticked every box. They are friendly, helpful and our guests love them. Our property has never been in better shape thanks to Lava Rock’s attention to detail. Mahalo to Tanya for introducing us to Kerrie and the amazing Lava Rock team!
Throughout our journey of purchasing a new home, we were blessed to have Heidi & Peggy every step of the way providing elite customer service and support, giving great advice, and exercising the utmost patience and understanding! We are happy to have them as our friends and look forward to continuing our friendship and working with them again in the future!
Aloha Peggy and Kerrie,
Blanche and I want you both to know how much we appreciate all you have done for us during the past year with the rental and sale of our home. You both made it a smooth transition, and despite the hiccups with the sale, helped make everything get finalized on schedule.
We are on the road for the summer, currently in Dublin Texas for two weeks, then on to Montana via Oklahoma, Nebraska, and South Dakota!
Wishing you both the best! A Hui Ho!!
This is the second time we worked with Peggy, and when we decided to sell our house, we knew that we needed to get her help again because she is so knowledgeable and have been in real estate business on the island for so long. But the experience was beyond what we expected.
Heidi and Peggy made the process so easy. They knew exactly what needed to be done to get the house sold. They have the business connections to make things happen efficiently. Everything moved smoothly and we closed much faster than we expected. We look forward to working with them in the future! Mahalo!
Hello Peggy & Kerrie,
This was amazing news, big celebration tonight! Thanks for everything you two have done to make this happen. The past few years have been a wonderful experience with Lava Rock across both real estate and property management. You have both gone the extra mile on almost every interaction and made everything painless. Big kudos for the quick sale and good luck in the future!
Peggy Yuan was referred to us by our realtor friend in Honolulu to assist with the sale of our late father’s home in Kamuela. We already had a buyer, but being that we lived on another island, we wanted to be sure we crossed our Ts and dotted our I’s to ensure we did all we needed to do for a proper house sale.
Peggy is awesome! She is very experienced, has great communication skills and does what it takes to get the job done. She ensured all aspects of the sale transaction happened on time, and worked well with our buyers. At the end of the day, the buyers were grateful to the extent that Peggy assisted them, too. What a pleasure meeting Peggy and working with her. Her assistant was also wonderful, too!
Dear Lava Realty. Thank you so much for being the agent for our property in Hilo. This property consumed so much of my time and energy. It was and still is a pleasure to work with Kerrie Mattis.
She is always pleasant and Akamai. I highly recommend Kerrie to take care of your rental needs.
I want to thank you for the wonderful cookies from Big Island Candies, it is my favorite cookies from the Big Island. It was such a pleasure to work with you in selling my condo at Kanaloa. Peggy, you are so professional with excellent ideas on things to do to make the unit more sell-able to the buyer and getting things done right away. Your thoughts and ideas were very helpful in getting the condo sold. You also helped in making sure I am kept up with all the details coming up on the closing process with a calendar of events coming up and making sure all the paperwork is signed and done in a proper manner. Working with you and your team made this real estate sale less stressful and successful.
Thank you so much
When we decided to move to the Big Island from Oahu, we were referred to Peggy Yuan from a family realtor. After speaking with Peggy she lined up several homes for us to look at in different parts of Pahoa and Keaau so we could get an understanding of “the Big Island way of life”; catchment, unpaved roads, spaghetti lots, etc.
This mind-opening experience helped us narrow down the type of neighborhood we wanted to live in, the requirements the home needed, and the budget that we wanted to stay in. Peggy did her research, lined up seven or so prospects, and spent a day with us walking the homes. Half way though the list we found our forever home. Not wanting to let anyone else look at it we asked Peggy to put in the offer.
Thought the purchasing process, Peggy was very understanding and answered all our questions. We were able to call her day or night. Having the ability to review and sign documents digitally allowed us to facilitate the process faster so we could move into our new home. Peggy and her team coordinated all inspections, termite treatments, and repairs.
Peggy and her team will be our “Forever” real estate company.
About a year and a half ago my wife and I decided to move to the Big Island from Oahu. We wanted to find a special property using a no pressure realtor. Fortunately we were introduced to Beverly Giza who was both patient and on top of things while we found our dream home . We found her to be very pleasant, extremely intelligent, and a great communicator. A prompt reply was always the case whenever we emailed or called. Once the property was found she kept us informed through the loan approval and all the way to the closing. She even checked with us after we took possession of the property to see if there was anything else we needed.
I would highly recommend Beverly Giza of Lava Rock Realty to anyone doing real estate transactions on the Big Island.
I just wanted to say thank you to Peggy Yuan for all of her hard work, time and her many many efforts on helping me and my family sell of our family home in Waimea.
Peggy was so knowledgeable about the area and was very efficient on getting the ball rolling on putting our property on the market. She was very responsive and energetic every time we spoke with each other. She was also so very patient with me and my family while she had to get all parties to sign at different times.
My family and I are truly pleased with the service and outcome from Peggy and the Lava Rock Realty staff.
Thank you Peggy and we look forward to working with you again in the future! I will definitely tell everyone that you are the best on the Big Island!
Earlier this year, my husband & I both retired. In order to transition to our new lives, big changes had to be made. One of which would be the sale of our Waikoloa Village condominium. During our working years, this unit was a convenient advantage in our daily commutes.
Never having sold a home before, I turned to my friend & neighbor for advise. She had experience in this area. When asking her which real estate company I should enlist, without hesitation, she suggested Lava Rock Realty. So, I made a call, met with an agent, & thus began a relationship with a group of professionals that I now call friends.
Lava Rock Realty helped us to determine exactly what we wanted going forward. All our questions & concerns were answered & we felt confident with the educated information that was given. We learned a lot, including that this company offered a team of experts, & each one of them were always available.
The entire process went smoothly. Without a doubt, we would recommend Lava Rock Realty to anyone considering a real estate venture. Peggy & her reliable team are terrific.
We are happy to give you and Peggy, in your capacity as Lava Rock Realtors, a very big “well done” for the very professional, courteous, and friendly assistance to Shirley and I that you provided in all aspects of the sale of our Waikoloa condo. We are aware that the real estate market during the period our property was for sale, nearly one year, was not nearly as exciting as it has been in Hawaii previously, so you both had to expend a great deal of extra effort in finding a suitable buyer. Thank you so much for successfully guiding this sale through escrow!!
After spending over 10 years on the mainland we decided to return home to the Big Island to retire in Paradise. Time was of the essence for us to find a home. Heidi knew that we needed to find a home quickly that would fit our needs. Heidi grew up on the Island and knows the Big Island Real Estate Market well, along with the price trends. When we were not able to look at homes, Heidi would go to the home and give us a tour via Face-Time. Heidi worked non-stop searching for homes during the week and weekends as new inventory was available, and guided us away from homes that may have issues. With the shortage of inventory and the bidding wars Heidi was able to find us a Forever Home, (well at least for the next 5-10 years). Heidi was able to get our offer accepted even though it was below asking price. All the Inspections were done timely and Heidi kept in touch with our Lender keeping him updated and providing information he needed. Heidi kept us informed by Text Message, E-Mails and Phone calls and was never too busy to answer our questions. After Closing and Moving in our new home, Heidi surprised us with a special gift.
There is not a finer Real Estate team on the island. Peggy and Kerrie are the best in the business by far!
Their attention to every detail coupled with the desire to best serve the client is exemplary. Our family just finished the 4th major transaction with them and there is no one else we would use next time. Especially for buyers, they go above and beyond to ensure the property fits with their needs and personal situation.
Sellers will appreciate all the special touches to ensure a timely and solid sale. Good pictures and videos are standard and unlike others they won’t list until everything is completely ready to be presented in the most professional and appealing way. They were present for every showing. They do their homework and are very knowledgeable about the property, the neighborhood, and the Hawaiian lifestyle.
Thank you so much for the fantastic service through the years! Lava Rock equals ALOHA!
Kerrie has been my Landlord for over a year now. She has been an exceptional help from the beginning while I moved bw islands. She goes out of her way to make sure I’m happy and I’m more than grateful.
Kerrie has already moved me after a year and got me into a new home to meet my needs. I’ve referred her as a property manager to a friend and they are more than happy. Thank you for your services!Aloha
Just a quick note to say thank you to you and your team for the past 5-years with the property in Waikoloa Village. I also wanted to say that Kerrie was awesome and if there were any issues with the property she reached out quickly to me and resolved the issue. I will be back when I retire and I look forward to doing business with you when buying a home.
Cindy and I wanted to reach out and tell you what a great job you did for us. You worked with us for almost 2 years to find the perfect home in Kona to start our retirement adventure. Not only were you always efficient in showing us the right homes in the right neighborhoods but were sincerely vested in ensuring we understood the culture of the islands and how to ensure our happiness. You also had to handle much of the escrow and closing process as we were 3000 miles away in Seattle. Perhaps most impressive is the after-sales care you are taking of us as we prepare to get everything sent to the island and start our new life. You and your team are going above and beyond to make sure our transition is successful. We can’t wait to get back to our new home. You are one in a million and we were lucky to find you.
I highly recommend Lava Rock Realty!!
Peggy and her team are the best in assisting you with your real estate needs. They walked us thru the process with such ease and understanding of our needs. The process was a quick turn around with no issues because of their professionalism and knowledge of the best solutions. They assisted us above and beyond normal professionals in their field.
They are family!!
From our first correspondence; Ms. Beverly Giza exceeded our expectations.
We are writing to express our pleasure with real estate agent Ms. Beverly Giza, who represented us in our recent HOVE land sale. While on active duty; Air Force back in 1966 we purchased a lot in HOVE. Moved to and retired in North Carolina, U.S.A.
Finding a trustworthy person – well; we just put it in God’s hand….. He has always looked after us!
Ms. Giza guided us through the entire process, from market analysis to finding a buyer and closing the deal. We credit Beverly with a smooth, stress-free property selling experience.
Buying or selling property, we had such a pleasurable experience. Beverly Giza is savvy, personable and knows the market inside and out. We never could have gotten through this process without her.
To reiterate, we are nothing but pleased with Ms. Beverly Giza and her expertise and we recommend her to everyone.
THANK YOU Beverly! May God continue to bless you and your family!
I left Hawaii many years ago and now live in New Jersey. Peggy Yuan assisted me in selling a parcel of land originally purchased in 1972 that I no longer wanted to keep. I was very pleased and satisfied with the way in which Peggy handled this long-distance transaction. She assessed the situation accurately and helped set a reasonable — and achievable — asking price. Everything went very smoothly – and more quickly than I had expected. Peggy was professional and a pleasure to work with.
Mahalo to Peggy and the escrow team.
Aloha Peggy and team!
I just wanted to send a note to thank you and your fabulous team for helping us this past year to manage our investment property in Waikoloa Village. Julie and her team was wonderful to work with. They were extremely professional, on point and made it easy for us to rent our property. They were instrumental in finding excellent tenants and did so unbelievably quick. “Super” at behind the scenes administration such as: repairs in our unit, tax preparation and managing inbound rent income for us. We didn’t have to worry about anything with the Lava Rock team looking out for us. I would highly recommend anyone looking for a 5 star property management service. Look no further than Lava Rock Realty!!
With best regards and Aloha,
Thanks to Peggy’s professional and diligent assistance, I’m able to sell our house in three weeks. Although there were some delays in the process of escrow, my house was successfully closed today and yes, it’s bittersweet for me as it was our home in the past three years. However, I’m so glad that we found right people who cherish our lovely house now.
Thank you, Peggy, welcome to Taiwan and hope we have chance to get together either in Taiwan or Hawaii in the near future.
Thank you for sending the “Big Island Coffee Shortbread” cookies! That was very thoughtful of you!
Also, I appreciate your patience and assistance in selling my lot. I will be out of town for a few days to enjoy the freedom of having that phase of my life completed.